Established 60 years ago, Prosaw are one of the largest suppliers of Metal Sawing Machinery in the UK. Their customers range from Aerospace, Construction & Precision Engineering through to General Fabrication along with Oil & Gas companies. Part of Prosaw’s success over the past six decades has been its unrivalled After Sales Service. With a team of 9 dedicated engineers, Prosaw can install new equipment and carryout routine maintenance for customers throughout the UK and Europe.
Robert O’Brien, Sales Director explains how some of this success has come about: “Organising a team of engineers take time and needs a certain amount of flexibility, especially when some customers desire an immediate response to their call out. Since Prosaw began using T Cards in 2015, the Service Department have been able give engineers real time work schedules that they can interact with themselves. This also allows the scheduling of work at Prosaw’s Kettering Workshop assigning the pre-delivery inspection of equipment. It has been a valuable tool that makes the work of organising engineers a lot easier.”
T Cards also have their 60th anniversary this year. Most will be familiar with the tried and tested physical T Boards. A lost cost solution of having a “Go to Board” is an essential tool. Simple to customize to your requirements, manual T Cards can actively help improve the efficiency of your operation, and now there is an even simpler way to digitalize your process.
Having been in development for 10 years when Prowsaw first started looking for a solution, the foundations of the web based system were already in place. Most of the features and functionality had been developed via “customer lead” consultation and feedback. Having been specialists in planning for 60 years, T Cards Direct were able to lean on their vast experience and knowledge of visual planning systems. One of the prime requisites from those consultations was to have an intuitive and flexible system that clients can easily bespoke to their needs without exhaustive and costly software changes.
T Cards Online is designed to be used like the tried and tested manual boards with all the tangible, visual benefits but with all the accessibility, features and analysis tools available digitally. Prosaw were quick to see the benefits this can provide both for planning and customer response times for their engineers. Chris Burns, Technical Director, commented; “I have used the system for nearly 10 years and been really happy with how simple and easy it is to adapt to our changing needs. Having the support team at T Cards has been a great help over the years when small changes have been needed.”
An example of a successful business in a competitive market, Prosaw has shown how important it is to give the right tools to help staff with their daily tasks. Systems like T Cards Online can make a big difference in making efficiency and productivity savings by simply co-ordinating tasks and communicating updates in a clear simple way.